10 Products Retailers Keep Locked Up Even Though It’s Driving Customers Away
SHOPPING & CONSUMER NEWS

10 Products Retailers Keep Locked Up Even Though It’s Driving Customers Away

Retailers across the country have radically broadened the range of items kept behind lock and key, reflecting anxieties about theft,...

By Max Pierson September 11, 2025 3 min read
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Retailers across the country have radically broadened the range of items kept behind lock and key, reflecting anxieties about theft, health, and shifting consumer habits.

The following ten products—often everyday essentials—demonstrate how retail security is upending the shopping experience in unexpected ways and challenging traditional wisdom about what warrants extra protection.

1. Baby Formula

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Baby formula, an essential product for families, is locked up in stores to prevent both theft and resale abuses.

This measure, while justified for loss prevention, has sparked public outcry over accessibility, making formula a symbol of the unintended consequences of modern retail security.

2. Health and Beauty Products

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Many retailers now lock up health and beauty products, including everything from face creams to high-end moisturizers.

The focus is often on preventing theft of popular items, but these measures shift the shopping experience, forcing customers to seek assistance for products that were once simply browsed and bought with ease.

3. Over-the-Counter Medications

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OTC medications, from allergy pills to painkillers, have volunteered themselves as prime targets for locked cases due to both their street value and regulatory scrutiny.

Customers must often negotiate access for something as simple as Advil or allergy relief, blurring the line between pharmacy and security protocol.

4. Contraceptives

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Contraceptives—including condoms and emergency contraception—are increasingly locked away in drugstores and some supermarkets.

This scenario not only deters theft but also introduces new barriers for customers seeking personal health products quickly and privately, igniting debates about privacy versus security in retail.

5. Liquor

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Liquor bottles, even in standard grocery or convenience outlets, are locked up in regions where theft and abuse are major concerns.

By requiring manager approval or staff intervention for purchase, retailers signal both the social value and risk attached to alcohol, changing its cultural profile from everyday to restricted.

6. Deodorant

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Deodorant, though a staple hygiene product, frequently ends up behind lock and key in major chains grappling with theft.

The decision to secure such basic items illustrates the rising pressure retailers face from organized crime, but also points to an unexpected inconvenience for shoppers just seeking personal care.

7. Toothpaste

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Toothpaste is no longer always self-serve; at multiple leading retailers, this everyday necessity is housed in locked or monitored cases.

The surprising implication is that products central to regular health routines are now considered vulnerable, and shoppers report abandoning their purchases when obstacles outweigh convenience.

8. Shampoo

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Shampoo has joined the list of locked-up basics, especially in urban or high-theft regions. Both budget and premium formulas feature in the locked displays, triggering surprise—and irritation—among customers who expect these essential items to be easy to access on routine shopping trips.

9. Makeup and Cosmetics

A shopping cart filled with lots of beauty products
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Cosmetics, from mascara to foundation, are not only a frequent target for theft but also emblematic of retail’s move toward security-first strategies.

Major drugstores and supermarkets increasingly lock up makeup, signaling the intersection of beauty culture and crime prevention, while complicating what was once a simple indulgence.

10. Cigarettes

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Cigarettes, once readily available at checkout, are now universally locked away behind counters or within secure cabinets in most retail stores.

This widespread restriction stems from increasing concern over underage purchases, illicit tobacco sales, and public health initiatives, recasting cigarettes as contraband-like goods far beyond their legal status.